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IDProjectCategoryView StatusDate SubmittedLast Update
0001725OpenMPTInstaller and Updatepublic2023-09-02 11:502024-10-21 17:12
ReporterDrillimation Assigned To 
PrioritynormalSeveritycrashReproducibilityrandom
Status closedResolutionduplicate 
Platformx64OSWindowsOS Version10
Product VersionOpenMPT 1.31.03.00 / libopenmpt 0.7.2 (upgrade first) 
Summary0001725: OpenMPT hangs when opening the program when a new update is released
Description

Whenever a new version of OpenMPT is released, the program does not open and instead displays the update balloon at the upper left-hand corner. When attempting to interact with the balloon, the program will hang and become unresponsive, and eventually crash.

Steps To Reproduce

This problem usually happens every time a new version of the program is released, and this behavior occurs upon opening it.

Additional Information

From the Windows Event Viewer, the source says Application Hang, returning an event ID of 1002. According to the log:

The program OpenMPT.exe version 1.31.3.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3a70
Start Time: 01d9dd92852cce65
Termination Time: 23
Application Path: C:\Program Files\OpenMPT\bin\amd64\OpenMPT.exe
Report Id: afa35bf8-0627-48f7-a256-a6f9e7c81f97
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown

According to the information relating to Windows Error Reporting:

Fault bucket 1482422840195611829, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: OpenMPT.exe
P2: 1.31.3.0
P3: 648f00cc
P4: 0384
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75C3.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75D4.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER75D5.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER7614.tmp.txt
\?\C:\Users\Drillimation Systems\AppData\Local\Temp\WER7AB7.tmp.appcompat.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_OpenMPT.exe_3ce3dfeab415e1589f5073805d61e6e68d9e1417_cfec82cd_71cb8979-17bb-4c11-a519-8948c2073f94

Analysis symbol:
Rechecking for solution: 0
Report Id: 73b138fc-0602-41de-a25a-d83010d7890f
Report Status: 268435456
Hashed bucket: be29a59bde717a7614929fb80cc8fcb5
Cab Guid: 0

TagsNo tags attached.
Attached Files
Report.zip (3,572 bytes)
Has the bug occurred in previous versions?Yes
Tested code revision (in case you know it)

Relationships

related to 0001723 resolvedSaga Musix There is an update dialog hangs openMPT 
has duplicate 0001602 closed OpenMPT hangs when opening the program when a new update is released 

Activities

Saga Musix

Saga Musix

2023-09-06 11:16

administrator   ~0005775

Unfortunately that Windows error report is not very helpful in understanding this issue. In your previous report (0001602) you also did not reply to the questions asked, so if you really want this issue to be fixed, please respond to our queries or there will be nothing we can do to fix the issue.

  1. In a related issue (0001723) another user suspected that the problem related to their multi-monitor setup, so please confirm if you are using a computer setup with multiple screens, their resolutions, DPI settings and how they are positioned relative to each other.
  2. Please provide your mptrack.ini file, accessible via Help -> Show Settings Folder.
  3. If you have upgraded to the new version already, please downgrade to a previous version (https://download.openmpt.org/archive/openmpt/1.31/) to provoke the hang again. When the hang happens, open Task Manager, find OpenMPT, right-click and choose "Create Dump File" from the context menu. Upload that dump file somewhere so we can have a look at it.

Thank you.
Saga Musix

Saga Musix

2024-10-21 16:58

administrator   ~0006141

Potentially fixed in r21906. For more information, see the note 0001723:0006139 in related issue 0001723.

Issue History

Date Modified Username Field Change
2023-09-02 11:50 Drillimation New Issue
2023-09-02 11:50 Drillimation File Added: Report.zip
2023-09-06 11:12 Saga Musix Relationship added has duplicate 0001602
2023-09-06 11:12 Saga Musix Relationship added related to 0001723
2023-09-06 11:16 Saga Musix Note Added: 0005775
2024-01-25 13:41 manx Status new => feedback
2024-10-10 08:12 manx Category General => Installer and Update
2024-10-21 16:58 Saga Musix Status feedback => closed
2024-10-21 16:58 Saga Musix Resolution open => duplicate
2024-10-21 16:58 Saga Musix Note Added: 0006141