View Issue Details

IDProjectCategoryView StatusLast Update
0001481OpenMPTAccessibilitypublic2022-02-07 12:48
ReporterMetro28 Assigned To 
PrioritynormalSeverityfeatureReproducibilityunable to reproduce
Status closedResolutionunable to reproduce 
Platformx64OSWindowsOS Version7
Product VersionOpenMPT 1.29.11.00 / libopenmpt 0.5.10 (upgrade first) 
Summary0001481: Failed to check for updates
Description

Secure channel support error

Steps To Reproduce

Check for an update.

Additional Information

I have not found a way to fix it.

TagsNo tags attached.
Attached Files
CapturaERROR.PNG (8,140 bytes)   
CapturaERROR.PNG (8,140 bytes)   
Has the bug occurred in previous versions?Yes, as of version 1.28.
Tested code revision (in case you know it)

Activities

Saga Musix

Saga Musix

2021-08-06 19:50

administrator   ~0004826

Do you have all Windows updates installed? I don't quire remember if a bare Windows 7 install supports all required HTTPS features or if an update is required (needless to say all security updates should absolutely be installed).

You could also go to the "Internet Options" settings dialog in Internet Explorer, go to the "Advanced" tab and double-check that the "Use TLS 1.2" checkbox is checked. If it's not checked, that might explain why OpenMPT cannot create a secure channel.

Metro28

Metro28

2021-08-06 21:22

reporter   ~0004827

I have everything updated. That "Use TLS 1.2" thing doesn't work. I mean OpenMPT remains the same.

Saga Musix

Saga Musix

2021-08-06 21:23

administrator   ~0004828

Is Internet Explorer able to access https://openmpt.org/ on that machine?

Metro28

Metro28

2021-08-06 21:25

reporter   ~0004829

nope

Saga Musix

Saga Musix

2021-08-06 21:26

administrator   ~0004830

There's probably little we can do then (there might still be some update missing - it works just fine here on my Windows 7 virtual machine), but maybe you can provide the error message you get from Internet Explorer, that might give a better idea what is actually going wrong.

Metro28

Metro28

2021-08-06 21:33

reporter   ~0004831

If I'm not mistaken, not long ago I entered the page from Internet Explorer and it worked correctly.

Saga Musix

Saga Musix

2021-08-06 23:07

administrator   ~0004832

Last edited: 2021-08-06 23:08

Hmm, maybe this is a byproduct of Let's Encrypt's new root certificate, which is probably not trusted by older systems (and thus OpenMPT on those systems). Installing the ISRG Root X1 root certificate would probably make things work again in your IE installlation. But before you do that, knowing the exact error message from IE would be helpful because that could quickly explain if it's indeed the missing trust for the new root certificate or something different.

manx

manx

2021-08-08 07:39

administrator   ~0004833

I also cannot reproduce on my fully updated Windows 7 setup.

In order to provide any further assistance we really need the error message(s) you get with Internet Explorer when trying to access https://openmpt.org/ .

Saga Musix

Saga Musix

2021-08-08 09:14

administrator   ~0004834

Note that if you haven't used this Windows 7 installation in a while, or if it's a new installation, it might look like Windows has all available updates installed while it really is missing a whole lot of updates. That's because without one specific update, Windows 7 is no longer able to talk to its update servers.

Unless you are absolutely, positively sure that you have this update installed, I recommend following a guide like this one that lists all the updates that need to install manually. Once those are installed, Windows Update should work again.

Saga Musix

Saga Musix

2022-02-07 12:45

administrator   ~0005046

Last edited: 2022-02-07 12:48

Closing as the requested feedback was not provided and we're unable to reproduce the issue.

Issue History

Date Modified Username Field Change
2021-08-06 19:15 Metro28 New Issue
2021-08-06 19:15 Metro28 File Added: CapturaERROR.PNG
2021-08-06 19:50 Saga Musix Note Added: 0004826
2021-08-06 21:22 Metro28 Note Added: 0004827
2021-08-06 21:23 Saga Musix Note Added: 0004828
2021-08-06 21:25 Metro28 Note Added: 0004829
2021-08-06 21:26 Saga Musix Note Added: 0004830
2021-08-06 21:33 Metro28 Note Added: 0004831
2021-08-06 23:07 Saga Musix Note Added: 0004832
2021-08-06 23:08 Saga Musix Note Edited: 0004832
2021-08-08 07:36 manx Reproducibility always => unable to reproduce
2021-08-08 07:39 manx Status new => feedback
2021-08-08 07:39 manx Note Added: 0004833
2021-08-08 09:14 Saga Musix Note Added: 0004834
2022-02-07 12:45 Saga Musix Status feedback => closed
2022-02-07 12:45 Saga Musix Resolution open => unable to reproduce
2022-02-07 12:45 Saga Musix Note Added: 0005046
2022-02-07 12:47 Saga Musix Note View State: 0004827: public
2022-02-07 12:48 Saga Musix View Status private => public
2022-02-07 12:48 Saga Musix Note Edited: 0005046