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IDProjectCategoryView StatusLast Update
0000093OpenMPTGeneralpublic2011-10-03 18:05
Reporterharbinger Assigned ToSaga Musix  
PrioritylowSeveritytweakReproducibilityN/A
Status resolvedResolutionfixed 
Summary0000093: Issue Tracker Request & Bug organizer
Description

We're coming up on 100 Issue Tracker issues, most of which i notice are Feature Requests (you're welcome! :D). I'm sure these ideas and suggestions will continue to come in, so what we need is some kind of organized list of Requests (and Bugs) so that we users don't end up repeating ourselves. It would be sort of like an FAQ, except if we find a need or desire for a certain feature, we would first find if the request has been made, and if so, lend our 2-cents to that thread. If the issue is new, then we feel comfortable posting a new thread without feeling a little less like we're harrassing our poor devs with the same complaints/demands.

If agreeable, the home page would request the user search first to see if the Bug/Request has been reported. Yes, it'll make it easier on the devs (both present and future), but it'll also make it easier on the reporters who can quickly determine if the devs are already on (or off) the case in a particular issue...

TagsNo tags attached.
Has the bug occurred in previous versions?
Tested code revision (in case you know it)

Activities

Saga Musix

Saga Musix

2011-03-22 21:15

administrator   ~0000104

Do you have any objections against using http://bugs.openmpt.org/view_all_bug_page.php ? You can filter all issues by category (f.e. "Feature Request"), Status and you can also specify a custom search string, if you want to look for a particular issue. That's exactly the idea behind an issue tracker.
I don't think an additional note to use the search before posting is really necessary, afterall we didn't have any dupes so far. Smart people do that without reading a FAQ first. 8)

harbinger

harbinger

2011-03-22 22:18

reporter   ~0000107

True, as i do. And no, i'm still discovering new capabilities in IT's front page, and just found the filter and search links, so i don't mind using the View All feature. But the fact that it's not immediately intuitive may need some tweaking. Interface should be simple and presumptive that a user is here for a reason and knows exactly what he needs to do, and is just looking for the right link word/icon to click on.
Right now, it's not a problem. But when we get to 500 Feature Requests a few years down the road, many of them rehashed (even by me), that's when you'll wish there was more organization. It's good now, while traffic and volume is light, but as you and other continue to make MPT better, it will only attract more and more users, who don't know how things have progressed.

Just thinking ahead. As i was writing my FR for Sample handling, i sat and wondered for a minute if i'd already made the request here.
For now, we're fine, but eventually you'll say to yourself that i was right...;D

Saga Musix

Saga Musix

2011-03-22 22:20

administrator   ~0000108

Well, I guess I could set the default frontpage to the view_all_bug_page.php so it's more promiment. I'll see if I can somehow configure Mantis to display a custom page as well, but not today...

Saga Musix

Saga Musix

2011-09-18 15:53

administrator   ~0000484

I've added a new front page. Let me know if I should add any more hints / etc. to the welcome text.

harbinger

harbinger

2011-09-19 14:10

reporter   ~0000496

Looks good. This should definitely help new users. I would wish for only one more thing: when you click on the "search" hyperlink in the headers, this takes the user to the filter page and the list of issues. For me (at least for a-while) i didn't see all the benefits of the search page, and what to do with it.
Perhaps a link to a help HTML or a header note which says something like, "Click on any category heading to specify the type of issue you're looking for," and maybe a note about how to use the search filter field. It's easy but it's not intuitive just looking at it.

Otherwise, it's a step up to a friendlier Issue Tracker!

Saga Musix

Saga Musix

2011-09-19 14:27

administrator   ~0000497

<blockquote>Perhaps a link to a help HTML or a header note which says something like</blockquote>

Like now?

harbinger

harbinger

2011-09-23 14:38

reporter   ~0000498

When i click on your new "search" hyperlink on the Main Page, i'm taken to what i think is the "View Issues" page. The top of the page shows what i have come to find out are filters. This is what's not so obvious and this is where a help header or link should be...

Saga Musix

Saga Musix

2011-09-23 18:57

administrator   ~0000499

Mantis sadly doesn't really have a proper user manual (this doesn't suffice, I guess: http://manual.mantisbt.org/manual.page.descriptions.view.bugs.page.php)... If you want to write up a helpful text (for me it's all very obvious so I'm probably not the best version to write it), feel free to do so and I can stick it on the page.

harbinger

harbinger

2011-09-27 15:55

reporter   ~0000501

All right. How about this:


The next section is the filter list, and below that you can look at all the issues. By default every issue that's been reported is shown. Click on any category header (the underlined words in the fields below) to open a popup menu or field where you can specify what issues will be shown with that attribute. Then click on the "Apply Filter" button to reduce the list according to your search. The more filters you specify, the smaller the list of shown issues.

If you want to search for bugs or Feature Requests (FRs), enter the keywords in the "Search" field at the bottom of this filter box. All the words are ANDed, so the more keywords you enter, the more specific the filter will be.

Clicking on "Advanced Filters" will show all filter items in lists rather than popup menus.


And of course, edit or correct this text where you see fit....

Saga Musix

Saga Musix

2011-10-01 00:42

administrator   ~0000510

How about this?

harbinger

harbinger

2011-10-03 18:03

reporter   ~0000513

Okay i'd say it's complete. I don't see how you can make it easier to use. Consider my original concern resolved, unless you want to leave it open as a "Suggestion Box" type of issue.

Issue History

Date Modified Username Field Change
2011-03-22 21:10 harbinger New Issue
2011-03-22 21:15 Saga Musix Note Added: 0000104
2011-03-22 22:18 harbinger Note Added: 0000107
2011-03-22 22:20 Saga Musix Note Added: 0000108
2011-09-18 15:53 Saga Musix Note Added: 0000484
2011-09-18 15:53 Saga Musix Assigned To => Saga Musix
2011-09-18 15:53 Saga Musix Status new => feedback
2011-09-19 14:10 harbinger Note Added: 0000496
2011-09-19 14:10 harbinger Status feedback => assigned
2011-09-19 14:27 Saga Musix Note Added: 0000497
2011-09-19 14:27 Saga Musix Status assigned => feedback
2011-09-23 14:38 harbinger Note Added: 0000498
2011-09-23 14:38 harbinger Status feedback => assigned
2011-09-23 18:57 Saga Musix Note Added: 0000499
2011-09-27 15:55 harbinger Note Added: 0000501
2011-10-01 00:42 Saga Musix Note Added: 0000510
2011-10-01 00:42 Saga Musix Status assigned => feedback
2011-10-03 18:03 harbinger Note Added: 0000513
2011-10-03 18:03 harbinger Status feedback => assigned
2011-10-03 18:05 Saga Musix Status assigned => resolved
2011-10-03 18:05 Saga Musix Resolution open => fixed